Terms & Conditions

Privacy Policy

No personal details or information about visitors to our site are collected or stored, other than the information given at the time of ordering, (this information is needed to enable these functions). The information is collected by us, lawfully and in accordance with the Data Protection Act 1998, and will not be passed on to any third parties.

If you have any queries regarding our Privacy Policy please email us at enquiries@naturecameras.co.uk putting "Privacy" in the subject box of the email.

Consumer Sales - Consumer Contracts (formerly Distance Selling) Regulations

Nature Cameras Limited adheres to the Consumer Contracts Regulations, If for any reason you are not totally satisfied with your purchase, notify us within 14 days and as long as the goods are returned unused and in their original packaging we will refund the cost of goods less out going delivery charges within 14 days. We will request that the goods (in their original condition) are returned at the consumers cost, and if they are not returned will collect them and deduct the direct cost from the refund. This does not affect your statutory rights as a consumer.

Business Sales

For business customers in the UK no order can be cancelled or accepted for credit without the prior written agreement of the Company. If cancellation/credit is accepted by the Company, the Customer must obtain a returns authorisation number from the Company prior to returning the Goods. Goods must then be returned, at the Customer's risk and expense, for receipt by the Company within 7 days of their delivery by the Company and must be undamaged, unused, in re-saleable condition and in original packaging (which shall include any of the Company's outer packaging). The Customer should return the Goods to "Returns, Nature Cameras Limited, 3 b Bonegate Road, Brighouse, West Yorkshire HD6 1TQ quoting the order number and RMA. The Customer is responsible for returning Goods to the Company and for providing proof of delivery of such return. Certain Goods are excluded from this right of return, including software, manuals which have been opened and specially constructed items. Goods returned after 7 days as 'unwanted' or 'incorrectly ordered' may be accepted at the discretion of the Company but will be subject to a restocking fee of 30% of the invoice value of the Goods. If the goods show signs of use, damage or are returned incomplete (including missing packaging) a further appropriate deduction will be made.

Complaints

Our policy is to respond to all complaints within 2 working days at the latest. In practice we normally respond on the same day. Please be sure to supply us with full contact details if communicating by email. We keep customers fully informed throughout the process regarding the time it will take to resolve the complaint and the course of action we are taking. All our contact details can be found in the "Contact Us" section in the menu at the top of this page.

Company Information

Registered office: 45 High Street, Brighouse, West Yorkshire HD6 1DE

Registered in England and Wales Company no. 5028029

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Telephone: 01484 720220
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