60 day returns
Returns, Cancellation and Substitutions
If, for any reason you feel unhappy and unsatisfied with your purchase, or simply no longer want the requested goods, we offer you a 60-day money back guarantee.
The guarantee is only applicable under two conditions though:
- The items in question must be in a new and unused condition
- The items must be complete with all packaging as it was during delivery and the packaging must be undamaged. Please securely package the product you wish to return within an outer box. Do not write or place shipping labels or stickers on the manufacturer’s packaging.
In case you want to return the purchased goods for a refund, you must adhere to the preset refund protocols.
First, you must inform us about your intentions through writing via email@example.com or via post. Second, we must receive and accept your request for refund before you return the goods. After the request has been received, accepted and authorized, you must deliver the goods no longer than 60 working after the original purchase date. The cost of the items in question will be refunded upon confirmation that it meets requirements stipulated in our returns policy.
In case you want to exchange your purchase order with another product, you must write to us through the address provided below or through email to firstname.lastname@example.org. Before returning the goods for exchange, we must receive and approve your exchange request.
Our prices often cover postage on the original order. Nonetheless, the company reserves the right to charge (at cost) for sending the exchanged item to the client.
During transit of the returned goods, the customer assumes full responsibility until received by us. The customer is expected to exercise diligence and reasonable care when returning the goods to avoid the risk of damage. It is highly recommended that you use a signed for tracked delivery service when returning the goods. We also advice you obtain proof of postage. It is also recommended that a customer uses a service with full insurance cover for the value of goods in transit to avoid losses in the event of accidents or other unforeseen events.
Upon receiving and accepting the returned goods, we promise to refund the cost of the items in question to the original purchasing account or card within three business days. Importantly, our refund procedure is fast when compared with the legal period of 30 days.
I have a faulty product, what do I do?
If you believe you have a fault, first, turn to the troubleshooting section of the manual to find out whether you can find a solution. Through our experience, we have discovered that the majority of problems can be solved just by referring to this section. If you fail to find a workable solution, contact us so we can discuss the problem and make arrangements for return.
Whenever a fault occurs within the first 60 days of purchase, you will have a choice of either a refund or a replacement.
In cases the fault occurs within the stipulated warranty period but after the first 60 days, you have the option of requesting for the faulty product to be repaired. In this situation, we will send the item away for repair. In the situation when the repair is unsuccessful, you will receive a replacement.
NOTE: In all cases, we reserve the right to inspect the products and confirm the fault. In cases where no fault is discovered, the product will be returned to you.
176 Hungate Street